shipping faqs



We do not offer cool pack shipping, and will not ship to regions with daytime high temps fluctuating above 70°F. We do our best to review shipping destination temps but do not take any responsibility for melted caramels, and do not offer any refunds once the box is shipped.


As a rule, we will do our best to ship within 3-6 days of placing the order via 2-3 days USPS Priority Mail (we do not ship internationally). Please note, if for some reason your order is held up in the US postal system, we unfortunately do not offer refunds!


If you're shipping to multiple people / places, you will have to place individual orders for each. Also, you will need to change the shipping address (click on example for a closer look) to reflect this. You can also add a gift note on the same page prior to selecting "Pay Now".